La Grange
Terms and conditions
The following Booking Conditions form the basis of your contract with Paul and Helen Isom, “the Owners” of La Grange, 1 Cour Brossard, 21340 CHANGE.
Making your booking
Bookings can be made by completing the online enquiry form. Once we have received your booking, subject to availability, we will confirm your stay by e-mail and send payment details. Please contact us immediately if any information that appears on the confirmation or any other documents appears to be incorrect or incomplete as it may not be possible to make changes later. We regret that we cannot accept liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out. All payments must be made in euros.
The Accommodation
We recommend no more than 6 guests in this property due to the size of the dining table and other seating arrangements.
Maximum number of sleeping places is 7 (2 x double beds, 2 x twin beds, 1 x single bed). In addition a cot is available for small children.
We regret that smoking and pets are not permitted in our property.
Pitching of tents or parking of caravans is not permitted.
Maintenance works and gardening may occasionally be necessary to the property and/or its external spaces. We will endeavour to minimise any inconvenience.
Payment
All payments must be made in euros direct to the owners.
Deposits are to be paid at time of booking and are usually non-refundable once the booking has been confirmed.
Balances due should be paid no later than 6 weeks before the date for arrival.
Your payment covers electricity, bedlinen and towels, end of stay cleaning, and the local taxe de sejour.
Cancellation
Under normal circumstances deposits are non-refundable.
Once full payment has been made it is not normally refundable but in exceptional circumstances we will refund the balance up to 14 days prior to the booked dates.
Insurance
You are strongly advised to take out suitable personal travel insurance.
Special Requests
If you have any special requests you must advise these at the time of booking. No guarantees can be given that these request will be met and we will have no liability to you if they are not.
Disabilities and medical problems
If you or any member of your party has any medical problems or disability that may affect your booking please advise at the time of booking. If the Owners reasonably feel unable to properly accommodate the particular needs of the person concerned they reserve the right to decline/cancel the booking.
Ground floor access
Most of the ground floor is flat but wheelchair access is limited due to space for turning in the shower room/downstairs bedroom. There is one step into the property and one step into the kitchen.
Use of our property
We hope you have a wonderful stay at La Grange and enjoy your time in Change as much as we do. Please remember that you are staying in our home and treat the property and it's contents with respect.
We understand that accidents do happen and request that you inform us of any incidents or breakages. Any serious damage/breakages to furniture, furnishings or paintwork etc will be charged.
If anything is not working or is unsatisfactory when you arrive please let us know.
Please remember to leave the house tidy. It is helpful if you can strip the beds and leave any linen that has been used in one place in the house. Please return furniture to their normal positions.
Please remember that our cleaners do not have time between each booking to wash everything in the kitchen. Please ensure that cutlery and crockery is put away clean before you leave.
Complaints
Your contract is with us, the owners, and any queries/concerns should be addressed to us in the first instance.
If you have a problem whilst staying at the property this should be reported immediately to us, as indicated on the cover of the property information pack, found in the house.
Making your booking
Bookings can be made by completing the online enquiry form. Once we have received your booking, subject to availability, we will confirm your stay by e-mail and send payment details. Please contact us immediately if any information that appears on the confirmation or any other documents appears to be incorrect or incomplete as it may not be possible to make changes later. We regret that we cannot accept liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out. All payments must be made in euros.
The Accommodation
We recommend no more than 6 guests in this property due to the size of the dining table and other seating arrangements.
Maximum number of sleeping places is 7 (2 x double beds, 2 x twin beds, 1 x single bed). In addition a cot is available for small children.
We regret that smoking and pets are not permitted in our property.
Pitching of tents or parking of caravans is not permitted.
Maintenance works and gardening may occasionally be necessary to the property and/or its external spaces. We will endeavour to minimise any inconvenience.
Payment
All payments must be made in euros direct to the owners.
Deposits are to be paid at time of booking and are usually non-refundable once the booking has been confirmed.
Balances due should be paid no later than 6 weeks before the date for arrival.
Your payment covers electricity, bedlinen and towels, end of stay cleaning, and the local taxe de sejour.
Cancellation
Under normal circumstances deposits are non-refundable.
Once full payment has been made it is not normally refundable but in exceptional circumstances we will refund the balance up to 14 days prior to the booked dates.
Insurance
You are strongly advised to take out suitable personal travel insurance.
Special Requests
If you have any special requests you must advise these at the time of booking. No guarantees can be given that these request will be met and we will have no liability to you if they are not.
Disabilities and medical problems
If you or any member of your party has any medical problems or disability that may affect your booking please advise at the time of booking. If the Owners reasonably feel unable to properly accommodate the particular needs of the person concerned they reserve the right to decline/cancel the booking.
Ground floor access
Most of the ground floor is flat but wheelchair access is limited due to space for turning in the shower room/downstairs bedroom. There is one step into the property and one step into the kitchen.
Use of our property
We hope you have a wonderful stay at La Grange and enjoy your time in Change as much as we do. Please remember that you are staying in our home and treat the property and it's contents with respect.
We understand that accidents do happen and request that you inform us of any incidents or breakages. Any serious damage/breakages to furniture, furnishings or paintwork etc will be charged.
If anything is not working or is unsatisfactory when you arrive please let us know.
Please remember to leave the house tidy. It is helpful if you can strip the beds and leave any linen that has been used in one place in the house. Please return furniture to their normal positions.
Please remember that our cleaners do not have time between each booking to wash everything in the kitchen. Please ensure that cutlery and crockery is put away clean before you leave.
Complaints
Your contract is with us, the owners, and any queries/concerns should be addressed to us in the first instance.
If you have a problem whilst staying at the property this should be reported immediately to us, as indicated on the cover of the property information pack, found in the house.
